Platform

Resources

Collaborative AI for

Hospitality

Drive RevPAR and delight customers with tools designed to enhance destination discovery and improve the booking experience.
image of hotel view
image of dining
image of hotel view
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One more day, one more stay

Our platform’s innovations transform the way your guests discover the perfect room in the perfect property in the perfect location to satisfy their every desire. It’s a whole new way to demonstrate your hospitality.

Delight customers

Build loyalty

Drive RevPAR

Intent based search

Help your guests find the perfect stay

In a world where OTAs and automated pricing systems have commoditized the category, Mobi’s Intent Based Search™ delivers a whole new way to surprise and delight potential guests. Now they can discover the perfect property based on what they want to do, see, eat, and experience, on-site or in-market, with a simple natural language search.

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How it works

Mobi ingests your corporate data: property description, loyalty information, PMS, CRS, etc.

Mobi merges your data with our industry leading global content repository which holds over 40MM fully enriched Points of Interest

Mobi enables natural language search powered by generative AI technology

Mobi's proprietary planning algorithms and search taxonomy find the perfect stay for every guest

Wow your customers with highly personalized recommendations

Contextual profiles

Scale personalized recommendations with ease.

Depending on where, when and with whom people travel, their preference for accommodation, room type, amenities, activities and dining options change.

Mobi helps you model guest preferences to create enriched individual profiles at scale. These can be used to create a personalized map of your properties that will best fit their desires. It’s a fun, interactive way to engage with and get to know your guests better.

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Call center

Turn every agent into an expert

With Mobi’s full travel platform at their fingertips, even your newest agent will perform like an old pro.

Mobi puts all the information that they need at their fingertips to answer questions knowledgeably for every one of your properties—and every destination in the world.

By streamlining the workflow and offloading the heavy lifting, your agents can spend more time engaging with their guests to turn every trip into the trip of a lifetime.

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Travel AI platform

Purpose built to power travel

The result of a decade of cutting edge R&D, the Mobi platform was purpose built to transform the world of travel. Mobi makes destination discovery and itinerary planning fast, fun, and easy, giving our clients a clear competitive advantage in a commoditized industry. Let us turn your mission critical initiatives into increased revenue, greater customer satisfaction, and a more efficient and engaged team.

diagram of Mobi's platform
Image of Ali Dreisman
We want to make the experience of planning the perfect trip the most inspiring and seamless experience it can be for our Card Members. The focus should be on the magic of the trip, not the efforts of planning it. With Amex Trip Planner, we’re leaning into innovation to do just that. Our Card Members have a one-stop shop to explore and plan their flights, hotels, dining, and activities, offering recommendations tailored to their preferences, along with features to optimize travel-time and sequence activities.

Ali Dreisman

Vice President, Business Development, Amex Digital Labs

Image of Ali Dreisman
We want to make the experience of planning the perfect trip the most inspiring and seamless experience it can be for our Card Members. The focus should be on the magic of the trip, not the efforts of planning it. With Amex Trip Planner, we’re leaning into innovation to do just that. Our Card Members have a one-stop shop to explore and plan their flights, hotels, dining, and activities, offering recommendations tailored to their preferences, along with features to optimize travel-time and sequence activities.

Ali Dreisman

Vice President, Business Development, Amex Digital Labs

+16.8%

Air to hotel attachment rate

20%

Average improvement in CSAT scores

18.9

Repeat bookings within 3 months

+16.8%

Air to hotel attachment rate

20%

Average improvement in CSAT scores

18.9

Repeat bookings within 3 months

Ready to get started?

Learn more about Collaborative AI for hospitality