Platform

Resources

Collaborative AI for

Travel and Hospitality

Elevate your team’s expertise and deliver dream trips with unparalleled service
image of traveler facing app
image of hotel lobby
image of traveler facing app
image of hotel lobby

Seamless travel planning, effortlessly delivered

Mobi’s Collaborative AI powers the creation of smart itineraries and aids in the discovery and booking of amazing travel experiences. It instantly makes any agent or concierge an expert on everywhere, and trip planning totally effortless.

Increase efficiency

Decrease costs

Improve engagement

Global content repository

Delight with personalized discovery

Help your customers discover and book trips of a lifetime. Pulling from 60 different sources, Mobi has enriched data on 40M+ POI around the world (hotel, dining, experiences, attractions, etc.). It makes even your newest employee an expert on everywhere.

Image of personalized recommendations

Contextual profiles

Empower your team to engage more

Mobi models human preferences to help your staff gain key insights into what they care about and where they want to go. Combined with our global content repository, it helps you make hyper-personalized recommendations for any traveler, every time.

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Intermodal routing

Take the hassle out of the actual travel

Seamless travel means being able to get from any Point A to any Point B anywhere in the world in the most feasible and efficient manner. No matter the destination, Mobi suggests viable options (car, bike, walk, transit, ferry, taxi, etc.) based on personalized preferences.

Image of a route

Dynamic planning

Save time making actionable itineraries

A dream trip that can’t be accomplished becomes a nightmare. Mobi’s smart itineraries are filled with activities and excursions that we know can be achieved. Created in real-time, any changes trigger an automatic re-issue, saving you lots of time and headaches serving your customers.

Image of Mobi's interface in conversation

Continuous monitoring

Improve customer experience with instant replanning

Mobi continuously evaluates every itinerary you’ve issued and automatically surfaces “next best options” to you and your clients when any disruption is detected. No matter what happens in-market, we’ll help you ensure your clients enjoy a worry-free journey.

image of a rainy day
Image of Ali Dreisman
We want to make the experience of planning the perfect trip the most inspiring and seamless experience it can be for our Card Members. The focus should be on the magic of the trip, not the efforts of planning it. With Amex Trip Planner, we’re leaning into innovation to do just that. Our Card Members have a one-stop shop to explore and plan their flights, hotels, dining, and activities, offering recommendations tailored to their preferences, along with features to optimize travel-time and sequence activities.

Ali Dreisman

Vice President, Business Development, Amex Digital Labs

Image of Ali Dreisman
We want to make the experience of planning the perfect trip the most inspiring and seamless experience it can be for our Card Members. The focus should be on the magic of the trip, not the efforts of planning it. With Amex Trip Planner, we’re leaning into innovation to do just that. Our Card Members have a one-stop shop to explore and plan their flights, hotels, dining, and activities, offering recommendations tailored to their preferences, along with features to optimize travel-time and sequence activities.

Ali Dreisman

Vice President, Business Development, Amex Digital Labs

+16.8%

Air to hotel attachment rate

20%

Average improvement in CSAT scores

18.9

Repeat bookings within 3 months

+16.8%

Air to hotel attachment rate

20%

Average improvement in CSAT scores

18.9

Repeat bookings within 3 months

Ready to get started?

Learn more about Collaborative AI for travel and hospitality